Privacy Policy

nudge is a quoting and signature tool for contractors. This policy explains what information nudge collects, how it’s used, and the choices you have. It applies to the nudge iOS app, the nudge web app, our website at nudgequote.app, and any signing links sent to contractors’ customers.

Two kinds of people interact with nudge: contractors who sign up for an account, and their customers, who receive and sign quotes. Different sections below apply to each.

From contractors (account holders)

• Name, email, how you sign in (Apple, Google, or a one-time email code), and organization name
• Organization branding you choose to provide (logo, brand colors, custom terms and conditions)
• Device tokens used to deliver push notifications
• Crash reports and performance diagnostics from the mobile app (device model, OS version, app version, stack trace)
• Content you create in nudge: products, customers, quotes, documents, and signatures collected from your customers

From customers (people signing quotes)

• Name and email address provided to your contractor
• Your signature image and the timestamp, IP address, and user-agent captured when you sign — this is required to make the signature a legally valid record
• The version of any terms and conditions you accepted by signing

From customers paying online

• When you pay a signed quote online, Stripe collects your payment information directly. This typically includes your name, billing address, email, and payment card or digital wallet credentials.
• nudge does not see, store, or transmit payment card numbers, CVV codes, or full card details. nudge receives only a non-sensitive payment identifier from Stripe to associate the payment with the quote.

nudge processes customer information on behalf ofthe contractor who sent the quote. The contractor decides what to do with that information. If you’re a customer with a question about your data, contact the contractor who sent you the quote first; you can also email us at support@nudgequote.appand we’ll help route the request.

• To provide the nudge service: create and send quotes, capture signatures, store records
• To send transactional emails (quote delivery, signing confirmations) and push notifications you’ve opted into
• To facilitate online payments from your customers when you enable the payments feature, and to send payment receipts and confirmations
• To keep the service secure and debug problems
• To comply with legal obligations, including retaining signed records as legally valid evidence

nudge does not sell personal information. We advertise nudge on Meta (Facebook and Instagram) and measure those ads with the Meta Pixel on our website and sign-up pages, as described under Advertising measurement. You can turn that off at any time under Your privacy choices.

nudge runs on infrastructure provided by trusted vendors. These vendors process data on nudge’s behalf under their own security and privacy commitments:

• Supabase— database, authentication, and file storage (account data, quotes, signatures)
• Vercel— hosts the Nudge web app and signing pages
• Cloudflare— DNS and edge network for nudgequote.app
• Firebase Cloud Messaging(Google) — delivers push notifications to your device
• Firebase Crashlytics(Google) — collects crash reports and performance diagnostics from the mobile app so we can find and fix defects. These reports include the device model, OS version, app version and a stack trace, and are not linked to your identity or used to profile you.
• Resend— sends transactional emails (quote delivery, signing confirmations, payment receipts)
• Stripe— processes contractor subscription payments and, when enabled, customer payments for signed quotes (via Stripe Connect). For both, card details are entered directly into Stripe’s secure forms; nudge never sees or stores them. Stripe acts as an independent data controller for cardholder data and as our processor for payment metadata. See Stripe’s privacy policy at stripe.com/privacy.
• Meta Platforms— the Meta Pixel, on our website and sign-up pages only, to measure our Facebook and Instagram ads. See Advertising measurement below and Meta’s privacy policy at facebook.com/privacy/policy.

The nudge app, the nudge portal, and the signing pages your customers use contain no advertising trackers, social-network embeds, or cross-app tracking, and we don’t sell or share your data with data brokers. The only diagnostic data we collect in the app is the crash and performance reporting described above, which we use solely to keep the app working.

On nudgequote.app and our sign-up pages, we use the Meta Pixel to learn whether our ads work. It tells Meta that a page was viewed, a demo was requested, or a free trial was started, along with which buttons on those pages were clicked and the page’s title and description, together with standard browser information (such as IP address and browser type) and cookies Meta uses to connect the visit to its ads. When you type your email address or name into a form on our website or sign-up pages, a hashed (scrambled) form of it may be sent to Meta so it can match the visit to a Meta account; Meta uses it for ad measurement and discards unmatched hashes.

The pixel keeps a cookie named _fbpon our own domain for up to 90 days so Meta can recognize a return visit. Because it’s set on our domain, blocking third-party cookies alone doesn’t remove it. We receive only aggregated reports from Meta (for example, how many trials an ad led to), not a list of who visited.

The Meta Pixel never runs inside the nudge app, the logged-in portal, or the pages where your customers review, sign, and pay for quotes, and we never send Meta your quotes, your customers, or any payment details.

To turn this off, use Your privacy choices below or turn on Global Privacy Control in your browser. You can also adjust your ad preferences in your Meta account, or email support@nudgequote.appand we’ll honor your request to opt out.

nudge does not sell personal information. Under California law and similar laws in other US states, using the Meta Pixel to measure our ads may count as “sharing” personal information for cross-context behavioral advertising, or as “targeted advertising.” You can opt out of it here, for this browser. Your choice also applies to our sign-up pages.

We also treat a Global Privacy Control signal from your browser as an opt-out, with nothing else to do. Because the choice is stored in this browser, repeat it on each browser or device you use, or email support@nudgequote.appto opt out by request. Opting out doesn’t change anything about your account, your price, or the service you receive.

Contractors can delete their account at any time from Profile → Accountin the nudge app (an account without an active plan is offered it on the Plans screen too). If you’re the only owner of your workspace, you’ll be asked to delete the workspace first.

Account deletion permanently removes your login, profile, device tokens, and personal notification history. Workspace deletion removes the workspace and its data from the app for everyone.

Exception for signed records. Signed quotes are legally binding documents. We retain the signed PDF, the signature image, and the associated audit metadata (timestamp, IP address, user-agent, terms version) after a workspace is deleted so the record remains available as legal evidence to the parties who signed it. The data is removed from all user-facing views and is not used for any other purpose. If you need a signed record permanently removed for a specific legal reason, contact support@nudgequote.app.

Depending on where you live, you may have the right to access, correct, export, or delete information nudge holds about you, and to object to certain uses.

• Access & correction: contractors can view and edit profile and workspace data inside the app. For other requests, email support@nudgequote.app.
• Deletion: use the in-app deletion flow described above, or email support@nudgequote.app.
• Export: email support@nudgequote.appand we’ll provide your data in a machine-readable format.
• Opt out of sharing for advertising: use Your privacy choices, turn on Global Privacy Control, or email support@nudgequote.app.

We aim to respond to verified requests within 30 days. We may need to verify your identity before acting on a request.

nudge uses encryption in transit (HTTPS) and at rest, role-based database access controls, and audit logs for sensitive actions. No online service can guarantee perfect security; if you believe your account has been compromised, email support@nudgequote.app immediately.

nudge is a business tool and is not directed to children under 18. We do not knowingly collect information from children. If you believe a child has provided information to nudge, email support@nudgequote.appand we’ll delete it.

nudge is operated from Charlotte, North Carolina, United States. Information collected may be processed and stored in the United States or other countries where our vendors operate. By using nudge, you understand that your information will be transferred to and processed in the United States.

We may update this policy from time to time. Material changes will be communicated through the app or by email. The “Effective” date at the top of this page indicates when the current version took effect.

This policy is governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws principles.

Questions or requests? Email support@nudgequote.app.

nudge · Charlotte, North Carolina, United States