Signing & payment

Your customer reviews, signs and pays on the same link, without an account. You decide whether they pay online or you collect it yourself.

How signing works

Your customer opens the link, reviews the quote and your terms, and signs right on the page with Sign & accept. nudge records the signature with the version of your terms they agreed to, emails them the signed contract, and notifies you the moment it happens.

Choose how you get paid

The owner chooses under Settings → Payments. You can switch later.

Connect Stripe — customers pay online the moment they sign, by card or bank transfer (ACH), and you can collect a deposit on signature. Money lands in your bank account through Stripe.
I’ll collect payment myself — quotes are still signed online; you take cash, check or bank transfer and record it on each quote. Quotes carry no deposit or pay button.

Set up payments

To accept card and bank payments, connect your account to Stripe. Open Settings → Payments and choose Connect Stripe.

Have your EIN or SSN and your bank account details ready. It takes about 5 minutes.
Stripe verifies your business and connects your bank account.
While Stripe reviews your details, Payments shows Verifying and the setup checklist shows Waiting on Stripe. This is usually minutes, sometimes a day or two. Payments turn on by themselves when Stripe approves.

Deposits and payment terms are part of online payments, so they appear on your quotes once Stripe is connected.

Deposits

Set a default deposit under Settings → Payments: no deposit, 25%, 50%, or a custom percentage or fixed amount. It’s collected when the customer signs, and you can change it on any quote.

What your customer sees

After signing, the customer sees a confirmation with a link to the signed contract. When your account can take online payments, it also shows a pay button: Pay deposit, Pay balance, or the amount due. Tapping it opens the payment form on that page.

Cards work everywhere, and Apple Pay and Google Pay appear on devices that support them. When a payment succeeds, you and your customer both get a branded receipt by email, and the quote moves to Deposit paid or Paid in full.

Bank transfers

Bank payments (ACH) are confirmed right away but take a few business days to clear. The quote shows Payment clearing in the meantime, both of you get an email confirming the payment was submitted, and the receipt follows once the money actually lands. If the bank returns the payment, you and your customer are both emailed and the amount is due again.

What it costs

Stripe charges 2.9% plus $0.30 per card payment in the United States. Bank payments (ACH) cost 0.8%, capped at $5.00. nudge does not add a fee on top.

Payouts, refunds and disputes

Once Stripe is connected, Settings → Payments in the web portal has your Stripe account built in: Balances & payouts, Payments, Disputes, and your account and tax documents.

Payouts. After a customer pays, Stripe transfers the money to your bank on a rolling schedule, usually two business days. Track it under Balances & payouts. You can adjust the payout schedule in your Stripe dashboard.
Refunds. Find the payment under Payments and refund all or part of it. The customer’s page then shows the payment as refunded.
Disputes. Stripe emails you when a customer disputes a charge. Respond with your evidence under Disputes.

Record a payment yourself

For money you collect another way — cash, check, a bank transfer, or a card taken elsewhere — open the quote and choose Record payment, in the app or on the web. Enter the amount, the method and the day you received it, and choose whether to email your customer a receipt.

The quote must be signed first.
Owners and managers can record payments; reps can’t.
A payment for less than the total marks the quote Partially paid (or Deposit paid, when you take online payments). Paying the rest marks it Paid in full.
With QuickBooks connected, recorded payments post there just like card payments. QuickBooks.

Sales tax

nudge can calculate sales tax on your quotes; turn it on under Settings → Payments. Collecting and remitting it is yours. How tax is worked out.