Account

Troubleshooting

Quick fixes for the most common issues. If none of these help, email support@nudgequote.app and we will sort it out.

The customer did not get the link

First, check that the phone number and email on the quote are correct. Then open the quote and resend the link by SMS, email, or both. Ask the customer to check their spam folder for email; carrier filtering can occasionally delay a text.

The payment button is missing

The Pay Now button appears only after the customer signs, so make sure the quote is signed. It also requires payments to be set up — the owner connects Stripe from Settings → Payments. Until Stripe is connected, customers can sign but cannot pay online.

The Viewed notification did not arrive

The Viewed push notification is turned off by default. Turn it on under Settings → Profile, along with your other push notification preferences.

Login issues

If you cannot log in, use the reset link on the login page to set a new password. If you are still stuck, email support@nudgequote.app with the email you log in with.