Troubleshooting

Quick fixes for the most common snags. If none of these help, email support@nudgequote.app and a real person will sort it out.

I can’t send a quote

Quotes can’t go out until your terms & conditions are set. Add them under Settings → Terms (an owner or manager can), then send again. The quote also needs a customer with a phone number or an email.

The customer didn’t get the link

Check that the phone number and email on the customer are right. Then open the quote and choose Resend for signature. Ask them to check their spam folder for email; carriers occasionally delay a text. If you sent it by text, make sure you tapped send in Messages — nudge writes the message, but your phone sends it.

The customer says the quote expired

A quote can only be signed until the end of its “Valid until” day. Open it and choose Resend with new expiry, pick a new date, and they can sign again.

The pay button is missing

The pay button appears only after the customer signs, so make sure the quote is signed. It also requires payments to be set up — the owner connects Stripe from Settings → Payments. Until Stripe is connected, customers can sign but cannot pay online, and quotes carry no deposit or payment terms. If your business collects payment itself, that’s expected: record payments manually on the quote instead.

Payments still say Waiting on Stripe

Stripe is reviewing your business and bank details, usually for a few minutes and sometimes for a day or two. There’s nothing more to do; payments turn on by themselves. If Settings → Payments says Action needed instead, choose Finish setup on Stripe to give Stripe what it’s missing.

A bank payment hasn’t landed

Bank transfers take a few business days to clear, and the quote reads Payment clearing until they do. If the bank returns the payment, you and your customer are both emailed and the amount is due again. About bank transfers.

Notifications aren’t arriving

In the app, open Account → Profile → Notifications and check the one you want is on. If that section says notifications are off or silent, nudge isn’t allowed to alert you: tap it to open your iPhone’s Settings and allow notifications. You only hear about quotes you sent yourself, and payment alerts need Stripe connected.

Request a new code from the sign-in screen and check your spam folder. If you first signed up with Apple or Google, use that same button instead: it’s the surest way back into the same account.

My invite isn’t working

Sign in with the exact email address the invite was sent to; signing in another way creates a different account. Invites are good for 7 days, so if yours is older, ask your owner to resend it from Settings → Team.

QuickBooks stopped syncing

QuickBooks occasionally asks to be signed in again. The owner opens Settings → Accounting and reconnects; paid quotes that waited post as soon as it’s back.

I’m on Android

There’s no Android app yet. Sign in to the web portal at app.nudgequote.app in your browser to follow up on quotes, record payments and manage your business. Where you can use nudge.